A live chat is a real-time method of communication between a web hosting supplier's support team and its clients. It is an efficient method to get some info about the website hosting services or have some problem resolved as you are talking to a live agent. The advantages of using a real-time chat service rather than calling or opening a trouble ticket are the low chance of mistakes at the time you exchange data like usernames or domain names, the quicker response time since the communication is live plus the fact that you do not have to stay on the chat constantly - you can do something else entirely while the agent examines the issue involved. Also, you're able to be a part of a live chat room from any computer that is connected to the web, avoiding the phone costs that you'll have to pay in case you are calling to another country.

Live Chat Support in Shared Website Hosting

Together with the telephone and ticket support, we supply live chat support as well. You'll be able to contact us every single day, including weekends and holidays, and we can give you more info about the shared website hosting packages that we provide in case you are not among our customers yet, or about general and billing questions in case you already have a user profile. Although for solely tech matters you will have to open a trouble ticket to our tech assistance team, since such matters need extra time to be dealt with, you can still get in touch with us through the live chat for some tech information. To give you an example, we will assist you to set up an email address in your e-mail client or troubleshoot a number of issues, saving you considerable amount of time. Even when our phone lines are already off for the day, you can talk to a live person.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support that is available to all of our potential and active clients. In case you are looking for a new web hosting account, you'll be able to chat in real time to one of our representatives and get more info about our semi-dedicated packages so that you can pick the optimal plan for your websites. In case you already have an account with us, we will be able to assist you timely with general, billing and first-level technicalmatters. Though in certain cases you will have to open a ticket as there're issues that can't be resolved through a live chat, we can help you with lots of basic tasks, for instance installing an e-mail account in an email client or forwarding one domain name to another. In this way, you'll get prompt support and you will save time and effort.