24/7 Customer Support in Shared Website Hosting
We acknowledge the significance of getting assistance in a timely manner, so our shared website hosting services include 24/7 tech support plus various options for contact. If you don't have an account yet, you can easily give us a call or take advantage of our live chat and consult with a live agent, so that you can find out about our services or check if our servers meet the system requirements for your web sites. In this way, you will not end up ordering a service which you can't use. In case you already have your hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel when the issue is entirely technical or it requires more analysis. Unlike the majority of suppliers out there, we respond to all of the tickets within one hour, so you won't have to wait for an entire day. Our support services are available round-the-clock, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how crucial it is to receive timely assistance, in particular when your website is not running as it should be for whatever reason. All of our semi-dedicated packages include 24/7 customer and technical support, therefore in case something comes up, you can use a number of methods to get in touch with us - phone line with a couple of local numbers internationally, live chat, email messages and support tickets. The first two choices are for billing, pre-sales and general matters, which means that in case you don't have an account yet, for instance, you are able to get additional info about our solutions, or we will assist you with less demanding tech matters. The next two methods are for solely technical matters or everything which is more time-consuming since it's much easier track the conversation between you and our tech support team. The guaranteed max reply time for them is just one hour, the actual one - 15-20 minutes, so you won't need to wait for a whole day in order to get support as you may have to do with other providers.
24/7 Customer Support in VPS Hosting
Every single virtual private server plan that we provide features 24/7 customer and tech support, so if you encounter any issue with the pre-installed software on your machine or you have any kind of pre-sales or general questions, you are able to contact us anytime, even holidays and weekends. For your benefit, we offer different means of communication - phone support with several local numbers around the world, live chat, email messages and a ticketing system, which is accessible through the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complex tech matters because it is easier to keep track of what's going on. The maximum guaranteed response time for all the emails and tickets is one hour, however it hardly ever takes that long to get support. In case you add the Managed Services upgrade that we offer, our administrators will also support you with any kind of third-party software difficulties.
24/7 Customer Support in Dedicated Web Hosting
With a 1 hour max reply time warranty, you will receive timely support when you order a dedicated server through our company. Our customer and tech support teams are accessible 24/7/365, which means that every time you open a ticket through your billing account or you send an email about any problem with the server or the pre-installed software on it whatever the time of the day, you will receive a reply within the hour, even during holidays. Our ticketing system is the better option when the matter involved needs more time to be resolved or if it has to be given to our administrators, because it is far more convenient to monitor the communication sent on both sides. For common, billing and sales issues/inquiries, you're able to call us or talk to a live agent via our chat service. If you include the Managed Services upgrade to your server plan, our admins can also help you with third-party software installation and troubleshooting and just like the basic support, this service is available 24/7 as well.