There are several ways to get in touch with the web hosting company whose services you are using, but the one that you will always find no matter which company you opt for is a trouble ticket system. It is the least complicated communication medium for many reasons. If no client support staff member is free at the moment and they’re all engaged, a phone call may not be responded to, but a ticket will invariably hit home. Furthermore, you can copy ‘n’ paste extensive pieces of information without needing to worry about printing errors, and if a specific issue needs more time to be resolved or a number of replies have to be exchanged, all the information will be in one place, so either party can always see the comments written by the other one. The negative aspect of using tickets to contact your web hosting company is that they’re usually separate from the hosting platform, which suggests that if you have to provide information or to adhere to directions, you will need to use no less than two different systems and this number might grow if you would like to administer a number of domain names. Additionally, lots of web hosting providers reply to tickets after hours, or even once in every 24 hours, and for you as a customer, this simply means wasted time while awaiting a reply.

Integrated Ticketing System in Shared Website Hosting

With a shared website hosting from our company, you will never need to log out of your account. Our ticketing system is incorporated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any support ticket while you’re browsing your files or editing various settings. The ticketing system is being monitored 24-7-365 by our help desk team and the ticket response time is maximum one hour, but it rarely takes more than twenty minutes to get help. In stark contrast with certain web hosting companies, we do not charge more for using the ticketing system, so you can touch base with us as often as you need and ask for information with regards to any technical or billing issue. You can also read a collection of educational articles, which will help you resolve the most commonly experienced issues on your own.

Integrated Ticketing System in Semi-dedicated Hosting

In case you’ve opened a semi-dedicated server account with us and you would like to contact our client care staff, you will be able to submit a trouble ticket directly from your Hepsia hosting Control Panel instead of using an entirely different help desk support platform like you’ll need to do with the majority of web hosting providers on the market. Our integrated trouble ticket system will enable you to open a new ticket without any effort and to go through older tickets using a smart search filter. Also, you’ll be able to take a look at the relevant knowledge base articles that our system will offer you based on the problem category that you choose for your new ticket. You can perform all the above-mentioned procedures without signing out of your Control Panel at any moment, which suggests that if you encounter any challenge or have an inquiry, you can get in touch with our support engineers and fix the given issue in less than sixty minutes using a single platform.