Support Channels

  • 1 hour ticket response time

  • A 60 mins Inquiry Response Guarantee

  • Our crew of qualified professionals will try their best to respond to your help needs within less than 1 hour. If, however, the problem you have come across calls for the assistance of the Administrators’ =Department,= we will forward the ticket to the person on duty and will submit a comment to inform you.

  • Top quality support service

  • Professional Technical Help And Support Service

  • We give you 24x7x365 tech help and support by using a ultra–fast ticketing solution incorporated into your Control Panel. You can e–mail us at any time about any of the software applications that come pre–configured on the virtual server, such as the selected Linux distribution, the server admin panel and our in–house made Web Hosting Control Panel.

  • Intuitive help center

  • An Intuitive Help Section

  • A comprehensive and constantly updated knowledge base is integrated into our in–house built Web Hosting Control Panel. It gives you quick tips about how to carry out all of the key site administration jobs. The Help area gives you extensive how to tutorials and step–by–step video guides. You can access the Help section by pressing the Help or Video buttons in the upper right side of each Control Panel section.