Customer Support Channels
A 60–Minute Support Ticket Response Time Guarantee
All your help requests will be attended to in maximum 1 hour after the trouble ticket or email was submitted. If your issue needs additional assistance from an admin, we will direct the ticket or the email to the person in charge then leave a note to let you know that more time will be needed for arriving at the best solution. Furthermore if you take advantage of the Admin Services package, any of the server administration tasks included there will be executed whenever you wish.
A Topflight Help Desk Service
If you need assistance with our Web Hosting Control Panel or with any of the apps that we have installed on the dedicated hosting server on your behalf, don’t hesitate to get in touch with our customer support staff anytime through the ticketing system. What’s more, in case you require assistance administering your dedicated hosting server, you can order the Admin Services package, that includes OS updates every week, troubleshooting and installation procedures, server monitoring and restarting procedures, backup hard disk drive storage space, etc.
An Easy–to–Navigate Help Section
Our Web Hosting Control Panel is pre–installed for every Linux dedicated servers hosting package. Among its functionalities is a very useful integrated knowledge base that will guide you step by step on all the tasks that you can carry out. Most how–to articles in addition video versions which show all the operations that you can carry out in a very illustrative way. You will find the instructional articles and the video tutorials in the upper right corner of each section of the Web Hosting Control Panel.