If you’ve ever got any inquiries about your web hosting account or if you face a problem with your websites, you will have to contact the web hosting company’s technical support team. It may not make any difference how swiftly they will respond when you've got a generic inquiry, but a problem like an aborted web app update, for instance, may result in your site becoming damaged or unreachable on the web. And the longer you wait for the support team to help you, the longer the website will be out of order. In case you offer services or goods online, any downtime will influence your site in a destructive way and you can lose existing or prospective clients. A lot of web hosting providers, predominantly resellers, respond to emails and trouble tickets within twenty four hours, but in the Internet space that is far too long, as customers will hardly ever revisit a site that is not functioning properly over an extended span of time.

One-Hour Response Guarantee in Shared Website Hosting

Our shared website hosting packages feature a 1-hour reply guarantee, which means that irrespective of what question or difficulty you may have, we’ll always be there to lend a helping hand. Actually, it rarely takes more than 30 minutes to get a problem resolved or a query answered, and this is valid for both pre-sales and technical matters. Our technical support team members are available 24/7, even on holidays and weekends, which suggests that you will obtain timely support at all times. We understand just how expensive time can be, so by the time we reply to your support ticket or email, we’ll have investigated the issue and, if we haven’t figured out a solution, we will provide you with more information about what you have to do on your end – if the circumstances require this. With our support services, you can be sure that there will be somebody to lend you a helping hand momentarily, no matter what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server plan from our company, you can take advantage of our fast support service. You will get a reply to any ticket posted from the hosting Control Panel or e-mail sent to our technical and customer support team in no more than an hour. The response time is guaranteed and it’s valid regardless of the issue – billing or technical. It often takes considerably less time to explore and resolve a problem. We’ll supply you with more info if the solution involves something that should be done on your end. If you contact us during official holidays or weekends, the response time will be exactly the same and due to the fact that our support staff is working 24/7, you will get immediate help for any billing, general or technical issue irrespective of the hour.